Data Deletion

To have your messages, voice notes and appointment details deleted:

• ask the Clinic you contacted — its staff can delete your conversation and appointments from their dashboard; or
• write to us through our contact page with the phone number you used and the name of the Clinic.

We confirm the request (we may ask you to confirm it from the same phone number) and delete the data within 30 days. We tell you when it is done. Records the Clinic must keep by law may be kept by the Clinic.

• Clinic staff can delete individual conversations and appointments from the DocTrack dashboard.
• To close the account and delete all of the Clinic's data, the Clinic's administrator writes to us through our contact page. The account is deactivated at once, kept for 30 days in case it was a mistake, and then permanently erased.
• WhatsApp conversations and voice notes are deleted automatically after 180 days in any case.

A Clinic that connected its WhatsApp number through Meta can remove DocTrack AI's access at any time:

• in DocTrack AI: Channels & Widget → WhatsApp → Disconnect; or
• in Meta: Meta Business Suite → Settings → Integrations → Connected apps (or WhatsApp Manager) and remove DocTrack AI.

When the connection is removed we delete the stored access token immediately and stop receiving that number's messages. On request (write to us through our contact page), we also delete the number's identifiers and its conversation history within 30 days.

Every deletion request gets a reply confirming what was deleted and when.